How quickly will I receive a response?
Our support team typically responds to all inquiries within 24 hours during business days. For urgent technical issues, existing customers can access priority support through the app.
Can I schedule a demo before signing up?
Absolutely! We offer personalized 30-minute demos where we’ll walk you through LeaseBase and answer any questions specific to your portfolio. Click the ‘Schedule a Demo’ button to book a time that works for you.
Do you offer phone support?
Yes, phone support is available Monday through Friday, 9am-6pm EST. Professional and Enterprise plan customers also have access to priority phone support with shorter wait times.
What if I need technical support?
Technical support is available through multiple channels: in-app live chat for immediate assistance, email support at support@leasebase.com, or our comprehensive help center with articles and video tutorials.
Can you help with onboarding and migration?
Yes! We provide onboarding assistance to all new customers. Enterprise customers receive dedicated onboarding support, including help with data migration from your existing system.
Do you offer partnerships or integrations?
We’re always interested in partnerships that add value for property owners. If you have an integration or partnership proposal, please select ‘Partnership Opportunity’ in the contact form above.