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Terms of Service

Effective Date: April 11, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and LeaseBase Inc., a California corporation with its principal place of business at 447 Sutter St, Ste 506 – 1438, San Francisco, CA 94108 (“LeaseBase,” “we,” “us,” or “our”). These Terms govern your access to and use of the LeaseBase platform, including our website at leasebase.ai, web application, APIs, and all related services (collectively, the “Service”).

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to “you” shall include that organization.

If you do not agree to these Terms, you may not access or use the Service.

Table of Contents

1. Definitions

The following definitions apply throughout these Terms:

  • “Customer Data” means all data, content, documents, files, and information that you or your authorized users upload, submit, store, or transmit through the Service, including but not limited to property information, lease agreements, tenant records, financial records, maintenance requests, and communications.
  • “Organization” means the organizational account created by a Property Owner on the Service, representing a distinct property management entity.
  • “Property Owner” means a User who creates or administers an Organization on the Service, including users with the roles of Organization Administrator (ORG_ADMIN), Property Management Staff (PM_STAFF), or Owner (OWNER).
  • “Tenant” means a User who accesses the Service through an invitation from a Property Owner for the purpose of managing their tenancy, including paying rent, submitting maintenance requests, and signing leases.
  • “Subscription” means the recurring plan selected by a Property Owner, as described in Section 6.
  • “Third-Party Services” means the external services integrated with the Service, including but not limited to Stripe, Dropbox Sign, Amazon Web Services, and Google.

2. Service Description

2.1 Overview

LeaseBase is a cloud-based property management platform designed for independent landlords managing residential rental portfolios. The Service provides tools for property and unit management, lease lifecycle management, tenant relations, rent collection, maintenance coordination, document management, and reporting.

2.2 Core Features

Subject to your Subscription tier, the Service includes the following capabilities:

  • Property and Unit Management: Create and manage rental properties and individual units, track occupancy status, manage availability, and maintain property records.
  • Lease Lifecycle Management: Create lease agreements from templates, manage lease states from draft through active status, handle lease renewals, and track lease terms and conditions.
  • Electronic Lease Signing: Generate lease documents and facilitate legally binding electronic signatures through our integration with Dropbox Sign.
  • Tenant Management: Invite tenants to the platform, manage tenant profiles, facilitate onboarding, and maintain a unified tenant directory across your portfolio.
  • Rent Collection and Payment Processing: Collect rent and other charges from tenants via ACH bank transfer, debit card, or credit card through Stripe Connect. Tenants may enroll in autopay for recurring charges.
  • Maintenance Management: Receive and manage maintenance work orders, assign vendors, track work order status from submission through completion, and maintain a timeline of activities, comments, and attachments.
  • Document Storage: Upload, organize, and securely store property-related documents including leases, inspection reports, receipts, and correspondence.
  • Notifications: Receive transactional email notifications for key events including lease updates, payment confirmations, maintenance requests, and account activity.
  • Reporting and Analytics: Access read-only analytics and reports on portfolio performance, occupancy, revenue, and maintenance activity.

2.3 Platform Access

The Service is accessible through a web browser at leasebase.ai. LeaseBase reserves the right to modify, update, or discontinue features of the Service at any time, with reasonable notice for material changes as described in Section 25.

3. Account Registration and Role-Based Access

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You may register using an email address and password or through Google OAuth single sign-on. You must be at least eighteen (18) years of age to create an account. By registering, you represent that all information you provide is truthful and that you will maintain and promptly update such information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify LeaseBase at info@leasebase.ai of any unauthorized use of your account or any other breach of security. LeaseBase will not be liable for any loss arising from your failure to protect your account credentials.

3.3 Role-Based Access

The Service implements role-based access control. Property Owner accounts include the following roles:

  • Organization Administrator (ORG_ADMIN): Full administrative access to the Organization, including billing, user management, and all platform features.
  • Property Management Staff (PM_STAFF): Operational access to manage properties, units, leases, tenants, and maintenance within the Organization.
  • Owner (OWNER): Read-oriented access to view portfolio data, reports, and financial information.
  • Tenant (TENANT): Access limited to the tenant’s own lease information, payment functions, maintenance request submission, and document viewing as permitted by the Property Owner.

Organization Administrators are responsible for managing user roles and access within their Organization. LeaseBase is not responsible for the actions of users granted access by an Organization Administrator.

3.4 One Account Per Person

Each individual may maintain only one account on the Service. A single account may be associated with multiple Organizations where applicable (for example, a tenant who rents units from different landlords).

4. Multi-Tenant Data Isolation

4.1 Organization-Level Isolation

The Service enforces strict data isolation between Organizations. Each Organization’s data is logically separated at the database level, ensuring that one Organization’s property records, financial data, tenant information, and documents are not accessible to any other Organization.

4.2 Data Access Controls

Within an Organization, access to data is governed by role-based permissions as described in Section 3.3. Tenants may only access data related to their own tenancy. Property Owners may access all data within their Organization. LeaseBase implements row-level security controls to enforce these access boundaries.

4.3 Shared Infrastructure

While Organizations share the same underlying cloud infrastructure, LeaseBase employs industry-standard security practices to maintain data isolation, including but not limited to tenant-scoped database queries, encrypted data at rest and in transit, and audit logging of data access.

5. Electronic Signatures

5.1 Consent to Electronic Transactions

By using the electronic signature features of the Service, you consent to conduct transactions electronically in accordance with the federal Electronic Signatures in Global and National Commerce Act (“ESIGN Act,” 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (“UETA”) as adopted by the applicable state. You acknowledge that your electronic signature has the same legal force and effect as a handwritten signature.

5.2 Dropbox Sign Integration

Electronic signatures on the Service are facilitated through Dropbox Sign (formerly HelloSign). By using the e-signature feature, you also agree to Dropbox Sign’s terms of service. LeaseBase acts as an intermediary to generate signature requests and does not independently store or certify electronic signatures beyond what is provided by Dropbox Sign.

5.3 Withdrawal of Consent

You may withdraw your consent to electronic signatures at any time by notifying LeaseBase in writing at legal@leasebase.ai. Withdrawal of consent will not affect the legal validity of any electronic signatures executed prior to withdrawal. If you withdraw consent, you may not be able to use certain features of the Service that require electronic signatures.

5.4 Hardware and Software Requirements

To use electronic signatures and access electronic records, you need a modern web browser with JavaScript enabled, an active internet connection, and a valid email address. You are responsible for ensuring your equipment meets these requirements.

5.5 Record Retention

LeaseBase will retain copies of electronically signed documents in your Organization’s document storage for as long as your account remains active. You are responsible for downloading and independently retaining copies of all signed documents for your records.

6. Subscriptions, Pricing, and Payment Terms

6.1 Subscription Tiers

LeaseBase offers the following subscription plans for Property Owners:

  • Free: Supports up to three (3) rental units with core platform features. No credit card required.
  • Starter ($29 per month): Supports up to ten (10) units with full platform features including report exports, document templates, and e-signatures. Additional units billed at $3 per unit per month.
  • Enterprise (Custom Pricing): Tailored plans for larger portfolios with custom pricing, dedicated support, and additional features. Contact info@leasebase.ai for details.

Tenants do not pay a subscription fee to use the Service. Tenants may incur payment processing fees as described in Section 6.4.

6.2 Billing

Paid subscriptions are billed monthly in advance based on the number of active units in your portfolio. You authorize LeaseBase to charge your designated payment method on a recurring basis. All fees are quoted and payable in United States Dollars (USD).

6.3 Price Changes

LeaseBase may change subscription pricing at any time upon thirty (30) days’ prior written notice. Price changes will take effect at the start of the next billing cycle following the notice period. Your continued use of the Service after a price change constitutes acceptance of the new pricing. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect.

6.4 Payment Processing

Rent and other charges are processed through Stripe Connect Express. LeaseBase does not hold, escrow, or otherwise control tenant payment funds at any time. Payments flow directly from the Tenant’s payment method to the Property Owner’s connected Stripe account. Payment processing fees are set by Stripe and may vary based on the payment method (ACH, debit card, or credit card). LeaseBase is not responsible for Stripe’s processing fees, transfer timing, or payment disputes handled by Stripe.

6.5 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service, excluding taxes based on LeaseBase’s net income.

6.6 Late Payments and Delinquency

If a subscription payment fails, LeaseBase will attempt to process the payment and notify you of the failure. If payment is not received within fifteen (15) days of the due date, LeaseBase may suspend access to paid features of your account until the outstanding balance is resolved. Continued non-payment for thirty (30) days may result in account termination in accordance with Section 19.

7. Free Trial

7.1 Trial Period

LeaseBase offers a fourteen (14) day free trial of paid subscription features. No credit card is required to begin a trial. The trial begins when you create your Organization account and activate a trial subscription.

7.2 Trial Limitations

Trial accounts have access to the features of the selected paid tier. LeaseBase reserves the right to limit or modify trial features at any time. Each individual and Organization is entitled to one free trial only.

7.3 End of Trial

At the end of the trial period, you must select a paid subscription to continue accessing paid features. If you do not subscribe, your account will revert to the Starter (Free) tier. Data created during the trial will be retained but access to features beyond the Starter tier will be restricted until a paid subscription is activated.

8. Auto-Renewal and Cancellation

8.1 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing cycle at the then-current subscription rate unless you cancel before the renewal date. By subscribing to a paid plan, you authorize LeaseBase to charge your payment method on a recurring basis until you cancel.

8.2 Cancellation by You

You may cancel your subscription at any time through your Organization settings in the Service. Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have already paid. No partial refunds are provided for the remaining portion of a billing cycle.

8.3 Refund Policy

Subscription fees are non-refundable except as required by applicable law. If you believe you are entitled to a refund, you may contact us at info@leasebase.ai to discuss your circumstances.

9. Acceptable Use Policy

9.1 Permitted Use

You may use the Service only for lawful property management purposes consistent with the intended functionality of the platform. You agree to comply with all applicable federal, state, and local laws, including but not limited to fair housing laws, landlord-tenant laws, and data protection regulations.

9.2 Prohibited Conduct

You agree not to, and will not permit any third party to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation, including but not limited to fair housing laws, anti-discrimination laws, or privacy laws.
  • Upload, transmit, or store any content that is defamatory, obscene, fraudulent, or that infringes any third-party intellectual property or privacy rights.
  • Attempt to gain unauthorized access to the Service, other user accounts, or any systems or networks connected to the Service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Use automated means (including bots, scrapers, or crawlers) to access the Service except through our published API in compliance with Section 15.
  • Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure.
  • Resell, sublicense, or redistribute the Service or any portion thereof without prior written consent from LeaseBase.
  • Remove, alter, or obscure any proprietary notices, labels, or branding on the Service.
  • Use the Service to send unsolicited commercial communications (spam) or to harass any individual.
  • Circumvent or attempt to circumvent any access controls, rate limits, or security measures of the Service.
  • Use the Service in a manner that discriminates against any person on the basis of race, color, religion, sex, national origin, familial status, disability, or any other protected characteristic.
  • Store or transmit any malware, viruses, or other harmful code through the Service.

9.3 Enforcement

LeaseBase reserves the right to investigate any suspected violation of this Acceptable Use Policy and to take appropriate action, including suspending or terminating your account, removing content, and reporting violations to law enforcement authorities.

10. Data Ownership and Customer Data

10.1 Your Data, Your Rights

You retain all rights, title, and interest in and to your Customer Data. LeaseBase does not claim ownership of any Customer Data. Nothing in these Terms transfers ownership of your Customer Data to LeaseBase.

10.2 License to LeaseBase

You grant LeaseBase a limited, non-exclusive, royalty-free license to use, process, store, and transmit your Customer Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your Customer Data or when your account is terminated, subject to any legally required retention periods and the data export window described in Section 19.

10.3 Aggregated and De-Identified Data

LeaseBase may create aggregated and de-identified data derived from your use of the Service (“Aggregated Data”). Aggregated Data will not identify you or any individual and may be used by LeaseBase for any lawful business purpose, including product improvement, analytics, and benchmarking. Aggregated Data is owned by LeaseBase.

10.4 Data Portability

You may export your Customer Data at any time through the export functionality available in the Service. Upon termination of your account, you will be provided a data export window as described in Section 19.5.

10.5 Data Security

LeaseBase implements commercially reasonable administrative, technical, and physical safeguards to protect Customer Data, including encryption at rest and in transit, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and LeaseBase cannot guarantee absolute security.

11. Intellectual Property and Trademarks

11.1 LeaseBase IP

The Service, including its software, algorithms, user interface designs, documentation, APIs, and all related technology (collectively, “LeaseBase IP”), is the exclusive property of LeaseBase Inc. and its licensors. These Terms do not grant you any right, title, or interest in the LeaseBase IP except for the limited right to use the Service in accordance with these Terms.

11.2 Trademarks

“LeaseBase,” the LeaseBase logo, and all related names, logos, product and service names, designs, and slogans are trademarks of LeaseBase Inc. You may not use these trademarks without the prior written consent of LeaseBase. All other trademarks appearing on the Service are the property of their respective owners.

11.3 Feedback

If you provide any suggestions, ideas, enhancement requests, or other feedback regarding the Service (“Feedback”), you hereby assign to LeaseBase all rights in such Feedback and agree that LeaseBase may use Feedback for any purpose without obligation or compensation to you.

12. Third-Party Services

12.1 Integrated Services

The Service integrates with the following third-party services to provide its functionality:

  • Stripe: Payment processing for rent collection and subscription billing. Governed by the Stripe Services Agreement.
  • Dropbox Sign: Electronic signature processing for lease signing. Governed by the Dropbox Sign Terms of Service.
  • Amazon Web Services (AWS): Cloud infrastructure, data storage, email delivery, and authentication services.
  • Google: OAuth single sign-on authentication.

12.2 Third-Party Terms

Your use of third-party services through the Service may be subject to the terms and conditions of those third-party providers. LeaseBase is not responsible for the availability, accuracy, or content of third-party services. You acknowledge that your use of such third-party services is at your own risk and subject to the applicable third-party terms.

12.3 No Endorsement

Integration with any third-party service does not constitute an endorsement or recommendation by LeaseBase. LeaseBase may change, add, or remove third-party integrations at any time.

13. DMCA and Copyright Policy

13.1 Copyright Infringement Claims

LeaseBase respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (“DMCA”). If you believe that your copyrighted work has been copied and is accessible on the Service in a way that constitutes copyright infringement, you may submit a notification to our designated copyright agent.

13.2 DMCA Notice Requirements

A valid DMCA notice must include:

  • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the material that is claimed to be infringing, with sufficient information for LeaseBase to locate it.
  • Your contact information, including address, telephone number, and email address.
  • A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

13.3 Designated Agent

DMCA notices should be sent to:

LeaseBase Inc.
Attn: Copyright Agent
447 Sutter St, Ste 506 – 1438
San Francisco, CA 94108
Email: legal@leasebase.ai

13.4 Counter-Notification

If you believe that material removed or disabled pursuant to a DMCA notice was not infringing, you may submit a counter-notification to the designated agent above. LeaseBase will process valid counter-notifications in accordance with the DMCA.

13.5 Repeat Infringers

LeaseBase reserves the right to terminate the accounts of users who are determined to be repeat infringers.

14. Service Level Commitment

14.1 Uptime Target

LeaseBase targets 99.9% availability of the Service, measured on a monthly basis, excluding scheduled maintenance windows. “Availability” means the Service is accessible and materially functional for authenticated users.

14.2 Scheduled Maintenance

LeaseBase may perform scheduled maintenance that temporarily affects availability. We will provide at least twenty-four (24) hours’ notice for planned maintenance and will endeavor to schedule maintenance during off-peak hours (between 12:00 AM and 6:00 AM Pacific Time).

14.3 Exclusions

The uptime target does not apply to: (a) features or functionality designated as beta or preview; (b) outages caused by factors outside of LeaseBase’s reasonable control, including force majeure events; (c) outages resulting from your equipment, software, or network connectivity; (d) outages caused by third-party service providers; or (e) outages resulting from your breach of these Terms.

14.4 Service Credits

If LeaseBase fails to meet the 99.9% uptime target in any given calendar month, affected Property Owners on paid subscriptions may request a service credit equal to five percent (5%) of their monthly subscription fee for each full hour of downtime exceeding the target, up to a maximum credit of thirty percent (30%) of that month’s subscription fee. Service credit requests must be submitted within thirty (30) days of the downtime event to info@leasebase.ai. Service credits are the sole and exclusive remedy for failure to meet the uptime target.

15. API Usage Terms

15.1 API Access

LeaseBase may make APIs available to allow programmatic access to certain features of the Service. API access is subject to these Terms and any additional API documentation published by LeaseBase.

15.2 Rate Limits

API usage is subject to rate limits as published in our API documentation. Rate limits may vary by subscription tier. LeaseBase reserves the right to throttle, restrict, or suspend API access that exceeds published rate limits or that places an unreasonable burden on the Service infrastructure.

15.3 API Keys

API access requires authentication via API keys or OAuth tokens issued by LeaseBase. You are responsible for the security of your API keys and for all activity conducted through them. You must not share API keys publicly or embed them in client-side code.

15.4 API Changes

LeaseBase may modify or discontinue APIs at any time. We will make commercially reasonable efforts to provide at least ninety (90) days’ notice before removing or making backward-incompatible changes to stable API endpoints.

16. WARRANTY DISCLAIMER

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEASEBASE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

LEASEBASE DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE SERVICE WILL BE COMPATIBLE WITH ANY PARTICULAR HARDWARE, SOFTWARE, OR NETWORK CONFIGURATION.

YOU ACKNOWLEDGE THAT LEASEBASE IS NOT A LICENSED REAL ESTATE BROKER, PROPERTY MANAGER, ATTORNEY, OR FINANCIAL ADVISOR. THE SERVICE IS A SOFTWARE TOOL AND DOES NOT CONSTITUTE LEGAL ADVICE, FINANCIAL ADVICE, TAX ADVICE, OR PROFESSIONAL PROPERTY MANAGEMENT SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICE COMPLIES WITH ALL APPLICABLE LAWS AND REGULATIONS.

LEASEBASE DOES NOT GUARANTEE THE ENFORCEABILITY OF ANY LEASE AGREEMENT OR DOCUMENT CREATED, SIGNED, OR STORED THROUGH THE SERVICE. YOU SHOULD CONSULT WITH A QUALIFIED ATTORNEY REGARDING YOUR SPECIFIC LEGAL NEEDS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEASEBASE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF LEASEBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEASEBASE’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO LEASEBASE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. THESE LIMITATIONS ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN YOU AND LEASEBASE AND REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES.

WITHOUT LIMITING THE FOREGOING, LEASEBASE SHALL NOT BE LIABLE FOR: (A) ANY LOSS OR DAMAGE ARISING FROM PAYMENT PROCESSING, INCLUDING FAILED TRANSACTIONS, DELAYED TRANSFERS, OR DISPUTES BETWEEN PROPERTY OWNERS AND TENANTS; (B) THE ACTIONS OR OMISSIONS OF ANY THIRD-PARTY SERVICE PROVIDER INTEGRATED WITH THE SERVICE; (C) ANY LOSS OF CUSTOMER DATA RESULTING FROM CIRCUMSTANCES BEYOND LEASEBASE’S REASONABLE CONTROL; OR (D) ANY LEGAL CONSEQUENCES ARISING FROM LEASE AGREEMENTS OR OTHER DOCUMENTS CREATED THROUGH THE SERVICE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS APPLY TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

18. Indemnification

18.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless LeaseBase, its affiliates, and their respective directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to:

  • Your use of the Service or any activity under your account.
  • Your Customer Data or any content you submit, upload, or transmit through the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation, including but not limited to fair housing laws, landlord-tenant laws, and privacy laws.
  • Your violation of the rights of any third party.
  • Any dispute between you and a tenant, property owner, vendor, or other third party arising from your use of the Service.
  • Any lease agreement, document, or transaction facilitated through the Service.

18.2 Indemnification Process

LeaseBase will provide you with prompt written notice of any claim subject to indemnification, though failure to provide timely notice shall not relieve your indemnification obligations except to the extent you are materially prejudiced by the delay. You will have sole control over the defense and settlement of any such claim, provided that you may not settle any claim that imposes obligations on LeaseBase without our prior written consent. LeaseBase reserves the right to participate in the defense of any claim at its own expense.

19. Termination

19.1 Termination by You

You may terminate your account at any time by canceling your subscription (if applicable) and submitting an account deletion request through the Service or by contacting info@leasebase.ai. Termination does not entitle you to a refund of any prepaid fees.

19.2 Termination by LeaseBase

LeaseBase may suspend or terminate your account immediately and without prior notice if: (a) you breach any material provision of these Terms; (b) you fail to pay subscription fees when due after the cure period described in Section 6.6; (c) your use of the Service poses a security risk to the Service or other users; (d) we are required to do so by law or regulation; or (e) your account has been inactive for twelve (12) consecutive months on a free tier.

19.3 Termination for Convenience by LeaseBase

LeaseBase may terminate your account for any reason upon thirty (30) days’ prior written notice. In such case, LeaseBase will provide a pro-rated refund of any prepaid subscription fees for the unused portion of the billing period.

19.4 Effect of Termination

Upon termination of your account, your right to access the Service immediately ceases (or at the end of the notice period, as applicable). The following provisions survive termination: Sections 10 (Data Ownership), 11 (Intellectual Property), 16 (Warranty Disclaimer), 17 (Limitation of Liability), 18 (Indemnification), 20 (Governing Law), 21 (Dispute Resolution), and 26 (General Provisions).

19.5 Data Export Window

Following termination, LeaseBase will make your Customer Data available for export for a period of thirty (30) days (“Data Export Window”). During the Data Export Window, you may access a read-only version of your account to download your Customer Data. After the Data Export Window expires, LeaseBase will delete your Customer Data from its active systems within a commercially reasonable time, subject to any legal obligations to retain certain records. Backup copies of your data may persist in encrypted backups for an additional period not to exceed ninety (90) days.

20. Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Subject to the arbitration provisions in Section 21, you agree that any litigation arising out of or related to these Terms shall be filed exclusively in the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of such courts.

21. Dispute Resolution and Arbitration

21.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact LeaseBase at legal@leasebase.ai and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved through good-faith negotiation.

21.2 Binding Arbitration

If a dispute cannot be resolved informally, you and LeaseBase agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer-Related Disputes. The arbitration shall be conducted in San Francisco, California, or at another mutually agreed location, or by telephone, videoconference, or other remote means as determined by the arbitrator.

21.3 Arbitration Procedures

The arbitration will be conducted by a single arbitrator selected in accordance with the AAA rules. The arbitrator shall have the authority to award any relief that would be available in a court of competent jurisdiction. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs and attorneys’ fees, unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys’ fees to the prevailing party.

21.4 Class Action Waiver

YOU AND LEASEBASE AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative, class, or collective proceeding. If this class action waiver is found to be unenforceable with respect to a particular claim, that claim shall be severed and litigated in a court of competent jurisdiction, while the remaining claims shall continue in arbitration.

21.5 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for Disputes within the jurisdictional limits of such court. Additionally, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights or confidential information.

21.6 Opt-Out

You may opt out of the arbitration and class action waiver provisions of this Section 21 by sending written notice to LeaseBase at legal@leasebase.ai within thirty (30) days of your initial acceptance of these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, all Disputes will be resolved exclusively in the courts described in Section 20.

22. Force Majeure

LeaseBase shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond LeaseBase’s reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions or orders, labor disputes, power failures, internet or telecommunications failures, cyberattacks, failures of third-party service providers, or any other event beyond LeaseBase’s reasonable control (“Force Majeure Event”). In the event of a Force Majeure Event, LeaseBase will use commercially reasonable efforts to resume performance as promptly as practicable and will notify affected users of the anticipated duration of the delay.

23. No Legal or Professional Advice

LeaseBase is a software platform that provides tools for property management. The Service does not constitute and shall not be construed as legal advice, financial advice, tax advice, accounting advice, or professional property management services. Lease templates and documents available through the Service are provided as general-purpose tools and may not be compliant with the laws and regulations of your jurisdiction.

You are solely responsible for:

  • Ensuring that any lease agreement or document created through the Service complies with all applicable federal, state, and local laws, including but not limited to landlord-tenant laws, fair housing laws, and habitability requirements.
  • Consulting with a qualified attorney, accountant, or other professional regarding your specific legal, tax, and business needs.
  • Verifying the accuracy and completeness of any financial calculations, reports, or data provided by the Service.
  • Complying with all applicable security deposit laws, rent control ordinances, and eviction procedures in your jurisdiction.

LeaseBase disclaims any liability arising from your reliance on the Service as a substitute for professional legal, financial, or property management advice.

24. Notices

24.1 Notices to You

LeaseBase may provide notices to you by: (a) sending an email to the email address associated with your account; (b) posting a notice within the Service; or (c) any other method reasonably designed to provide actual notice. Notices sent by email are deemed received on the date the email is sent. It is your responsibility to keep your email address current and to regularly check for notices.

24.2 Notices to LeaseBase

Unless otherwise specified in these Terms, notices to LeaseBase must be sent to:

LeaseBase Inc.
447 Sutter St, Ste 506 – 1438
San Francisco, CA 94108
Email: legal@leasebase.ai
Phone: (650) 448-2555
Toll Free: (855) 609-2031

Notices are deemed received when actually received by LeaseBase at the above address or email.

25. Amendments to These Terms

25.1 Right to Amend

LeaseBase reserves the right to modify these Terms at any time. The most current version of these Terms will be posted at leasebase.ai/terms with the updated effective date.

25.2 Notice of Material Changes

For material changes to these Terms, LeaseBase will provide at least thirty (30) days’ prior notice by: (a) sending an email to the email address associated with your account; and (b) posting a prominent notice within the Service. Material changes include, but are not limited to, changes to liability limitations, dispute resolution procedures, data handling practices, or pricing terms.

25.3 Acceptance of Changes

Your continued use of the Service after the effective date of any amended Terms constitutes your acceptance of the amended Terms. If you do not agree to any amended Terms, you must discontinue use of the Service and terminate your account before the amended Terms take effect.

26. General Provisions

26.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and LeaseBase with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and LeaseBase regarding the Service.

26.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

26.3 Waiver

No waiver by LeaseBase of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. LeaseBase’s failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

26.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of LeaseBase. LeaseBase may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this section shall be void. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

26.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms, except as expressly provided herein.

26.6 Relationship of the Parties

Nothing in these Terms shall be construed to create a joint venture, partnership, agency, or employment relationship between you and LeaseBase. Neither party has the authority to bind the other or to incur obligations on behalf of the other.

26.7 Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of any provision.

26.8 Construction

These Terms shall not be construed against either party by reason of the authorship of any provision. The word “including” means “including without limitation.”

27. Contact Information

If you have questions about these Terms, please contact us:

LeaseBase Inc.
447 Sutter St, Ste 506 – 1438
San Francisco, CA 94108

Email: legal@leasebase.ai (legal inquiries) | info@leasebase.ai (general inquiries)
Phone: (650) 448-2555
Toll Free: (855) 609-2031
Website: leasebase.ai