LeaseBase Terms of Service

Version 1.0 — Effective Date: March 16, 2026

DISCLAIMER: This document is a template and should
be reviewed by qualified legal counsel before publication. It does not
constitute legal advice.

1. Acceptance of Terms

By accessing or using the LeaseBase platform (“Service”), including
the web application, mobile application, and any associated APIs, you
(“User”, “you”) agree to be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, you may not access or use the
Service.

If you are using the Service on behalf of an organization, you
represent and warrant that you have authority to bind that organization
to these Terms.

2. Description of Service

LeaseBase is a cloud-based, multi-tenant property management platform
that provides tools for managing properties, leases, tenants,
maintenance requests, payments, documents, notifications, and reporting.
The Service is provided on a software-as-a-service (SaaS) basis.

3. Account Registration and
Security

3.1 Account Creation

To use the Service, you must register for an account by providing
accurate and complete information, including a valid email address and
organization details.

3.2 Account Security

You are responsible for maintaining the confidentiality of your
account credentials. You agree to notify LeaseBase immediately of any
unauthorized use of your account. LeaseBase is not liable for any loss
arising from unauthorized access to your account.

3.3 Roles and Permissions

The Service supports role-based access control (RBAC). Organization
administrators are responsible for assigning appropriate roles
(ORG_ADMIN, PM_STAFF, OWNER, TENANT) and managing user access within
their organization.

4. Multi-Tenant Data Isolation

4.1 Organization Boundaries

Each organization’s data is logically isolated within the Service.
Users may only access data belonging to their own organization.
LeaseBase enforces per-organization data isolation at the application
and database layers.

4.2 No Cross-Tenant Access

The Service does not permit access to data belonging to other
organizations. All queries are scoped by organization identifier.

5. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any
applicable law or regulation.
Attempt to gain unauthorized access to the Service, other accounts,
or underlying systems.
Interfere with or disrupt the integrity or performance of the
Service.
Reverse engineer, decompile, or disassemble any portion of the
Service.
Use automated means (bots, scrapers) to access the Service except
through published APIs in accordance with rate limits.
Upload or transmit viruses, malware, or any harmful code.
Exceed published API rate limits or abuse Service resources.

6. Data Ownership and Privacy

6.1 Your Data

You retain all rights to the data you submit to the Service
(“Customer Data”). LeaseBase does not claim ownership of Customer
Data.

6.2 License to Operate

You grant LeaseBase a limited, non-exclusive license to use, store,
and process Customer Data solely to provide and improve the Service.

6.3 Data Protection

LeaseBase implements industry-standard security measures to protect
Customer Data, including:

Encryption at rest (AES-256 via AWS KMS) and in transit (TLS
1.2+).
Role-based access control and per-organization data isolation.
Audit logging for access and changes.
Regular security assessments.

6.4 Privacy Policy

Your use of the Service is also governed by the LeaseBase Privacy
Policy, which describes how personal data is collected, used, and
shared.

7. Subscription and Payment

7.1 Plans

The Service is offered under subscription plans as described on the
LeaseBase pricing page. Plan features, limits, and pricing are subject
to change with 30 days’ notice.

7.2 Billing

Subscription fees are billed in advance on a monthly or annual basis.
All fees are non-refundable except as required by law or as expressly
stated in these Terms.

7.3 Late Payment

Failure to pay fees when due may result in suspension or termination
of your account.

8. Service Availability and
Support

8.1 Uptime

LeaseBase targets 99.9% uptime for the Service, excluding scheduled
maintenance. Scheduled maintenance windows will be communicated in
advance.

8.2 Support

Support is provided based on your subscription plan. LeaseBase will
make commercially reasonable efforts to respond to support requests in a
timely manner.

8.3 Modifications

LeaseBase reserves the right to modify, suspend, or discontinue any
part of the Service at any time. Material changes will be communicated
with at least 30 days’ notice.

9. Intellectual Property

9.1 Service Ownership

The Service, including its architecture, source code, design,
documentation, and trademarks, is the exclusive property of LeaseBase
and its licensors. Nothing in these Terms grants you any rights to
LeaseBase’s intellectual property except the limited right to use the
Service.

9.2 Feedback

If you provide feedback or suggestions about the Service, LeaseBase
may use such feedback without restriction or obligation to you.

10. Third-Party Services

The Service may integrate with third-party services (e.g., payment
processors, email providers). Your use of third-party services is
subject to their respective terms. LeaseBase is not responsible for the
availability, accuracy, or practices of third-party services.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES
OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT.

11.2 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEASEBASE SHALL NOT BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE
DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES,
ARISING FROM YOUR USE OF THE SERVICE.

11.3 Cap on Liability

LEASEBASE’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO
THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO LEASEBASE IN THE
TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless LeaseBase, its
officers, directors, employees, and agents from any claims, damages,
losses, or expenses (including reasonable attorneys’ fees) arising
from:

Your use of the Service.
Your violation of these Terms.
Your violation of any applicable law or regulation.
Any data you submit to the Service.

13. Termination

13.1 By You

You may terminate your account at any time by contacting LeaseBase
support. Termination does not entitle you to a refund of prepaid
fees.

13.2 By LeaseBase

LeaseBase may suspend or terminate your access to the Service if you
breach these Terms, fail to pay fees, or engage in conduct that is
harmful to the Service or other users.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately.
LeaseBase will make Customer Data available for export for 30 days
following termination, after which it may be deleted.

14. Governing Law and
Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of California,
United States, without regard to conflict of law principles.

14.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved through
binding arbitration in accordance with the rules of the American
Arbitration Association (AAA), conducted in San Francisco, California.
Either party may seek injunctive relief in a court of competent
jurisdiction.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire
agreement between you and LeaseBase regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the
remaining provisions shall continue in full force and effect.

15.3 Waiver

Failure to enforce any provision of these Terms does not constitute a
waiver of that provision.

15.4 Assignment

You may not assign your rights or obligations under these Terms
without LeaseBase’s prior written consent. LeaseBase may assign these
Terms without restriction.

15.5 Notices

Notices under these Terms will be sent to the email address
associated with your account, or to legal@leasebase.ai for notices to
LeaseBase.

15.6 Amendments

LeaseBase may update these Terms from time to time. Material changes
will be communicated at least 30 days before they take effect. Continued
use of the Service after changes take effect constitutes acceptance of
the updated Terms.

Contact

For questions about these Terms, contact us at:

Email: legal@leasebase.ai
Website: https://leasebase.ai

Terms of Service