LeaseBase Privacy Policy (v2)

Version 2.1 — Effective Date: September 1,
2026
Company: LeaseBase Inc.
Website: leasebase.ai

1. Introduction

LeaseBase Inc. (“LeaseBase,” “we,” “our,” or “us”) respects your
privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and
safeguard information when you use the LeaseBase platform and website
located at leasebase.ai.

By using LeaseBase, you consent to the data practices described in
this policy.

2. Information We Collect

We collect several types of information from users of the LeaseBase
platform.

Personal Information

This may include:

name
email address
mailing address
phone number
date of birth
account credentials

For property owners and tenants, we may also collect:

property addresses
lease documents
maintenance records
communication history within the platform
call recordings and call transcripts via virtual phone numbers
text messages sent and received via virtual phone numbers
caller phone numbers
electronically signed documents and signature metadata

Applicant Screening
Information

If a property owner requests a tenant screening report, we may
collect and transmit to our screening providers:

Social Security Number (SSN)
date of birth
current and prior addresses
employment and income information

Our screening providers may return reports containing:

credit history and credit score ranges
criminal background information
eviction history
identity verification results

Important: Social Security Numbers and screening
report contents are transmitted directly to our screening providers and
are not stored by LeaseBase. LeaseBase retains only the
screening status, consent records, and decision metadata. See Section 7
for a list of screening providers.

Payment Information

Rent payments are processed by Stripe, our third-party payment
processor.

LeaseBase does not store full payment card numbers or banking
credentials.

Stripe may collect and process:

payment card details
bank account information
billing addresses
transaction history

Your use of payment features is subject to Stripe’s privacy
policies.

AI-Processed Information

LeaseBase uses artificial intelligence services to provide platform
features including chat assistance, lease generation, application
scoring recommendations, and automated communications. When you interact
with AI-powered features:

Your messages, property data, and portfolio context may be sent to
our AI provider for processing
AI providers process data solely to generate responses and do not
use your data to train their models
LeaseBase retains conversation logs for service improvement and
support purposes
AI-generated recommendations (including screening advice and
scoring) are advisory only and do not constitute automated
decision-making

Usage Data

We automatically collect certain information about how the platform
is accessed and used.

This may include:

IP address
browser type
device information
pages visited
interaction with platform features

3. Cookies and Tracking
Technologies

LeaseBase uses cookies and similar technologies to support platform
functionality and analytics.

Cookies may be used for:

authentication and session management
remembering user preferences
analytics and platform performance monitoring

LeaseBase uses PostHog and Google Analytics to understand how users
interact with the platform.

Users may configure their browser settings to refuse cookies;
however, some platform functionality may be limited.

4. How We Use Your Information

LeaseBase uses collected information to:

operate and maintain the platform
process rent payments
manage user accounts
deliver product features
store lease documents and maintenance records
improve platform performance and usability
provide customer support
send service notifications and updates
provide AI-powered communications, chat assistance, and virtual
phone number services
generate lease documents and provide AI-powered application scoring
recommendations
facilitate tenant screening through third-party consumer reporting
agencies
process electronic signatures on lease agreements and other
documents
record and transcribe calls for communication logs
import and process bulk data (CSV, XLSX) uploaded by users
detect, prevent, and respond to fraud, abuse, and security threats
(see below)

4.1 Automated Fraud Detection

LeaseBase uses automated systems to protect the platform and its
users from fraudulent activity. These systems may process:

IP addresses and login patterns — to detect when
multiple accounts in the same organization access the platform from the
same network, which may indicate fraudulent landlord-tenant
relationships.
Payment method metadata — to compare the name on a
payment method against the account holder’s name. LeaseBase does not
store full card numbers; only the last four digits, brand, expiration,
and cardholder name are retained.
Account activity timing — to detect unusually rapid
account setup patterns inconsistent with genuine first-time use.

These signals are evaluated in combination. A single signal alone
does not result in adverse action. If multiple fraud indicators are
present, LeaseBase may automatically suspend the account pending review
(see Terms of Service §13.3).

Your right to review. If your account is suspended
based on automated fraud detection, you may contact support@leasebase.ai
to request a human review of the decision. LeaseBase will respond within
five (5) business days.

LeaseBase may also send:

transactional emails
product updates
promotional communications

Users may unsubscribe from marketing communications at any time.

5. Data Storage and Security

User data is stored on infrastructure operated by Amazon Web Services
(AWS).

LeaseBase currently stores user data in United States data centers
located in the California region.

We implement reasonable administrative, technical, and organizational
safeguards designed to protect personal information from unauthorized
access, alteration, or disclosure.

However, no internet transmission or electronic storage system is
completely secure.

6. Data Retention

LeaseBase may retain user information and documents for as long as
necessary to:

operate the platform
comply with legal obligations
resolve disputes
improve service functionality

When users close their accounts, LeaseBase may anonymize or remove
personally identifiable information while retaining non-identifiable
data for analytics and operational purposes.

LeaseBase does not sell user personal information.

We may share information with trusted service providers that help us
operate the platform, including:

Stripe for payment processing and owner payout
management
Amazon Web Services (AWS) for cloud infrastructure,
data storage, and email delivery (SES)
PostHog for product analytics and usage
tracking
Google Analytics for website usage analytics
Google (Gmail) for communication services
Soft Pull Solutions for tenant screening reports
(credit, criminal, eviction, identity)
Checkr for tenant background screening reports
Twilio for SMS messaging, virtual phone numbers,
and voice call processing
OpenAI for AI-powered chat, lease generation, and
automated communication features
DocuSeal for electronic signature processing and
document signing workflows
Anthropic (Claude) for AI-powered platform
assistance and document analysis

These providers process information only to perform services on our
behalf.

7.1 Voice and Telephony Data

Call recordings, transcripts, and caller metadata collected through
the virtual phone number system are stored securely and shared with
Twilio solely for the purpose of delivering communication services.
Voice data may also be processed by OpenAI to generate transcripts and
automated responses.

7.2 Screening Data

When a property owner initiates tenant screening, applicant
information (name, date of birth, SSN, addresses) is transmitted
directly to the screening provider (Soft Pull Solutions or Checkr).
Screening providers are consumer reporting agencies regulated under the
Fair Credit Reporting Act (FCRA). LeaseBase does not store SSNs or full
screening report contents. Applicants have the right to dispute
screening report accuracy directly with the reporting agency.

7.3 Electronic Signature Data

When documents are signed electronically, signature metadata (signer
identity, timestamp, IP address) is processed by DocuSeal. Signed
documents are stored in our secure cloud storage (AWS S3).

7.4 AI Data Processing

Data shared with AI providers (OpenAI, Anthropic) is used solely to
generate responses within the platform. AI providers are contractually
prohibited from using your data to train their models. LeaseBase does
not share your SSN, payment credentials, or screening report contents
with AI providers.

LeaseBase may also disclose information if required to comply with
applicable law, legal processes, or governmental requests.

8. Data Retention Periods

LeaseBase retains different categories of data for different
periods:

Account data — retained for the life of the account
plus 30 days after deletion
Screening consent records — retained for 7 years
(FCRA compliance)
Adverse action records — retained for 7 years (FCRA
compliance)
Payment transaction records — retained for 7 years
(tax and financial compliance)
Electronic signature records — retained for the
life of the signed document plus 7 years
Call recordings and transcripts — retained for 2
years
AI conversation logs — retained for 1 year
Analytics data — retained in anonymized form
indefinitely

9. Your Privacy Rights
(California Residents)

If you are a California resident, you may have rights under the
California Consumer Privacy Act (CCPA) and California Privacy Rights Act
(CPRA).

These rights may include the ability to:

request access to personal information we hold about you
request deletion of personal information
request correction of inaccurate personal information
opt out of certain data sharing practices

Requests may be submitted by contacting us using the information
provided below.

9A.
Your Rights Under the Fair Credit Reporting Act (FCRA)

If a consumer report is obtained in connection with your rental
application, you have the right to:

Be informed that a consumer report may be obtained
Provide written consent before the report is pulled
Receive a copy of the report and a Summary of Your Rights if adverse
action is taken
Dispute inaccurate information directly with the consumer reporting
agency
Receive a pre-adverse action notice and a reasonable waiting period
before a final denial

For questions about your screening report, contact the screening
provider identified in your adverse action notice, or contact LeaseBase
at support@leasebase.ai.

10. Children’s Privacy

LeaseBase services are not intended for individuals under the age of
18.

We do not knowingly collect personal information from minors.

If we become aware that such information has been collected, we will
take steps to delete it.

11. International Users

LeaseBase operates in the United States and Canada.

United States. User data is stored in AWS data
centers in the United States. Your use of the platform is subject to
applicable U.S. federal and state privacy laws, including the California
Consumer Privacy Act (CCPA/CPRA).

Canada. If you are located in Canada, LeaseBase
processes your personal information in accordance with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and
applicable provincial privacy legislation. You have the right to:

access the personal information LeaseBase holds about you
request correction of inaccurate personal information
withdraw consent to the processing of your personal information
(subject to legal or contractual restrictions)
file a complaint with the Office of the Privacy Commissioner of
Canada

Automated decisions that significantly affect you (including
fraud-related account suspensions described in Section 4.1) are subject
to human review upon request.

If the platform expands to additional jurisdictions, additional
privacy protections may apply depending on applicable laws.

12. Changes to This Privacy
Policy

LeaseBase may update this Privacy Policy from time to time.

Users will be notified of material changes through the platform or
via email.

Continued use of the platform after updates indicates acceptance of
the revised policy.

13. Contact Information

LeaseBase Inc.
447 Sutter St
Ste 506 – 1438
San Francisco, CA 94108

info@leasebase.ai