Maintenance without the midnight chaos
Tenants submit requests online. You assign vendors, approve quotes, and track progress — all in one place. No more phone tag.
Maintenance from request to resolution — fully tracked
No more text messages, lost receipts, or wondering what happened with that repair. Every maintenance request becomes a tracked work order with a full timeline, vendor coordination, and documentation.
Tenant Request Portal
Tenants submit maintenance requests with descriptions and photos. No more texts or calls to track. Requests are captured with full context — what’s broken, where it is, and photos showing the issue.
Work Order Lifecycle
Every request becomes a work order. Track from Submitted, Acknowledged, Quoted, Approved, In Progress, to Completed. You always know exactly where things stand — no guessing, no follow-up calls needed.
Vendor Portal
Vendors get their own login. They acknowledge, quote, start, and complete work orders from their dashboard. No more phone tag. Vendors manage their workflow directly in the system.
Quote & Approval Workflow
Vendors submit quotes. Owners review and approve before work begins. No surprises. You see the cost before committing, and vendors don’t start until you give the green light.
Vendor Management
Maintain your vendor network — contact details, specialties (plumbing, electrical, HVAC), and work history. Build your trusted vendor roster and assign the right professional to each job.
Vendor Payments
Track and document vendor payments for completed work. Full cost history per vendor. Know exactly what you’ve spent on each vendor and each property over time.
Attachments & Photos
Before/after photos, invoices, and receipts attached to work orders. Complete documentation. When tax time comes or a dispute arises, every receipt and photo is right where you need it.
Comments & Timeline
Communication thread on every work order. Full chronological timeline of all events and status changes. Every message, every update, every status change — preserved in order, forever accessible.
From “my sink is leaking” to “your plumber is on the way”
When a request comes in, the system categorizes the issue, estimates the cost, assesses urgency, and recommends a vendor from your network. You approve — and the vendor gets an SMS with the job details.
Triage & Cost Estimate
The system categorizes the issue (plumbing, electrical, HVAC, etc.), assesses priority, and provides a cost estimate — before you make any decisions.
Vendor Recommendation
Recommends the best vendor from your network based on specialty match, availability, and track record. You pick — or go with the recommendation.
SMS Dispatch
Once you approve, the vendor gets an SMS with the job details and a link to accept or decline. No phone calls needed. You’re notified when they respond.
Emergency keywords (gas leak, fire, flooding) trigger immediate safety alerts. The system never auto-dispatches — you always approve first.