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LeaseBase Tenant User
Agreement (v2)

Version 2.1 — Effective Date: September 1,
2026
Company: LeaseBase Inc.
Website: leasebase.ai

This Tenant User Agreement (“Agreement”) governs the use of the
LeaseBase platform by tenants who receive lease invitations, submit rent
payments, or interact with property owners through LeaseBase.

This Agreement supplements the LeaseBase Terms of Service, Privacy
Policy, and Payment Terms.

By creating an account or using LeaseBase as a tenant, you agree to
this Agreement.

1. Eligibility

To use LeaseBase as a tenant, you must:

  • be at least 18 years old
  • have received an invitation from a property owner or landlord
  • provide accurate account information.

LeaseBase may require email verification or identity confirmation for
certain platform features.

2. Role of LeaseBase

LeaseBase provides software tools that allow tenants and property
owners to manage rental relationships digitally.

LeaseBase:

  • is not the landlord
  • is not a property manager
  • does not own or manage rental properties
  • is not responsible for property conditions
  • is not responsible for lease enforcement

All lease agreements exist solely between the tenant and the property
owner.

LeaseBase is not a party to any lease agreement.

3. Tenant Accounts

Tenants must create an account to access platform features such
as:

  • signing lease agreements
  • submitting rent payments
  • submitting maintenance requests
  • communicating with property owners.

Tenants are responsible for maintaining the security of their account
credentials.

Tenants are responsible for all activity occurring under their
account.

4. Lease Agreements

Lease agreements signed through the LeaseBase platform are contracts
between the tenant and the property owner.

LeaseBase does not draft, review, or enforce lease agreements.

LeaseBase is not responsible for:

  • lease terms
  • lease legality
  • lease enforcement.

Tenants should review lease agreements carefully and consult legal
professionals if necessary.

5. Rent Payments

LeaseBase provides tools that allow tenants to submit rent payments
electronically.

Payments are processed by Stripe through Stripe Connect Express.

Payment flow:

Tenant → Stripe → Property Owner

LeaseBase does not hold or control funds.

6. Payment Methods

Tenants may pay rent using supported payment methods including:

  • ACH bank transfers
  • debit cards
  • credit cards.

Payment processing fees may apply depending on the selected payment
method.

These fees may be charged by the payment processor.

7. Payment Failures

If a payment fails due to insufficient funds or payment method
errors:

  • the tenant will be notified
  • the property owner may be notified
  • the system may attempt to retry the payment.

LeaseBase does not guarantee successful payment processing.

Tenants remain responsible for rent obligations under their lease
agreements.

8. Maintenance Requests

Tenants may submit maintenance requests through the LeaseBase
platform.

Property owners are responsible for reviewing and responding to
maintenance requests.

LeaseBase does not:

  • perform repairs
  • guarantee response times
  • ensure maintenance completion.

All maintenance responsibilities remain with the property owner.

9. Property Conditions

LeaseBase does not inspect or verify rental property conditions.

LeaseBase is not responsible for:

  • property safety
  • habitability
  • building maintenance
  • landlord compliance with housing laws.

Any concerns regarding property conditions must be addressed directly
with the property owner.

10. Acceptable Use

Tenants agree not to use the platform to:

  • submit fraudulent payments
  • harass property owners or vendors
  • upload illegal or abusive content
  • attempt to compromise the security of the platform.

LeaseBase may suspend accounts that violate acceptable use rules.

11. Payment Disputes

If a tenant disputes a payment with their financial institution, the
dispute will be handled through the payment processor’s dispute
process.

Tenants acknowledge that LeaseBase does not control payment dispute
outcomes.

Refund decisions are made by the property owner.

12. Security and Payment Data

LeaseBase does not store full payment card numbers or bank
credentials.

Payment information is processed securely by Stripe.

13. Limitation of Liability

To the maximum extent permitted by law, LeaseBase shall not be liable
for:

  • property conditions
  • landlord actions
  • maintenance delays
  • tenant-landlord disputes
  • payment processing failures.

LeaseBase provides the platform “as is.”

14. Termination of Tenant
Accounts

LeaseBase may suspend or terminate tenant accounts for:

  • fraud
  • abusive behavior
  • illegal activity
  • misuse of the platform.

Termination of platform access does not affect lease obligations
between the tenant and the property owner.

15. Tenant Screening

If your property owner uses the LeaseBase platform to request a
tenant screening report, the following applies:

15.1 Screening Providers

Screening reports are provided by third-party consumer reporting
agencies, currently Soft Pull Solutions and Checkr. LeaseBase is not a
consumer reporting agency.

Before any consumer report is obtained, you will be presented with a
standalone FCRA disclosure and must provide your written (electronic)
consent. No screening report will be pulled without your affirmative
consent.

15.3 Information Submitted
for Screening

To process a screening request, you may be asked to provide your
Social Security Number, date of birth, current and prior addresses, and
employment information. This information is transmitted directly to the
screening provider and is not stored by LeaseBase.

15.4 Your Rights Under the FCRA

You have rights under the Fair Credit Reporting Act (15 U.S.C. § 1681
et seq.), including the right to:

  • Receive a copy of any consumer report used in an adverse
    decision
  • Receive a “Summary of Your Rights Under the FCRA” document
  • Dispute inaccurate information directly with the consumer reporting
    agency
  • Receive a pre-adverse action notice and a minimum 5-business-day
    waiting period before final denial
  • Receive a final adverse action notice identifying the screening
    provider and your dispute rights

15.5 Dispute Process

If you believe information in your screening report is inaccurate,
you may dispute it directly with the screening provider identified in
your adverse action notice. LeaseBase does not have the ability to
modify screening report contents. Contact information for the screening
provider will be included in any adverse action notice you receive.

15A. Electronic Signatures

By using LeaseBase’s electronic signature features, you consent to
sign documents electronically in accordance with the federal E-SIGN Act
(15 U.S.C. § 7001 et seq.) and applicable state laws. Electronic
signatures have the same legal effect as handwritten signatures.

15A.2 Your Rights

You have the right to:

  • Receive paper copies of any electronically signed document upon
    request
  • Withdraw your consent to electronic signatures at any time by
    contacting support@leasebase.ai
  • Review any document before signing

15A.3 Hardware and
Software Requirements

To use electronic signatures, you need a device with internet access,
a current web browser, and a valid email address.

15B. SMS and Text Messages

By providing your phone number and opting in to text message
communications, you consent to receive SMS messages from your property
owner through the LeaseBase platform. These messages may include rent
reminders, maintenance updates, lease notifications, and other
property-related communications.

15B.2 Message Frequency and
Costs

Message frequency varies based on your property owner’s communication
settings. Standard message and data rates from your mobile carrier may
apply.

15B.3 Opt-Out

You may opt out of text messages at any time by replying STOP to any
LeaseBase message or updating your notification preferences in your
account Settings. Opting out of SMS does not affect your lease
obligations or other platform communications.

16. AI Communications

When contacting a property owner through a LeaseBase virtual phone
number:

  • Calls and messages may be answered by an AI-powered responder. The
    AI system will identify itself as an automated assistant at the
    beginning of each interaction.
  • Calls may be recorded for communication logging purposes. A
    disclosure will be played at the beginning of each call.
  • The AI responder cannot make legally binding decisions on behalf of
    the property owner, including approving applications, modifying lease
    terms, or waiving fees.
  • For emergencies (fire, flooding, gas leaks, medical emergencies),
    contact 911 directly. The AI responder is not an emergency service.
  • You may request to speak with the property owner directly at any
    time during an AI interaction.

17. Changes to this Agreement

LeaseBase may update this Agreement periodically.

Users will be notified of material changes through the platform or
via email.

Continued use of the platform constitutes acceptance of updated
terms.

18. Contact Information

LeaseBase Inc.
447 Sutter St
Ste 506 – 1438
San Francisco, CA 94108

info@leasebase.ai