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Tenant User Agreement

Effective Date: April 11, 2026

This Tenant User Agreement (“Agreement”) is a legally binding contract between you (“Tenant,” “you,” or “your”) and LeaseBase Inc., a Delaware corporation (“LeaseBase,” “we,” “us,” or “our”), governing your use of the LeaseBase platform as a tenant. By creating a Tenant account or using any LeaseBase services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1. Eligibility and Account Creation

1.1 Eligibility

To use LeaseBase as a tenant, you must:

  • Be at least 18 years of age;
  • Receive an invitation from a property owner or manager who uses the LeaseBase platform; and
  • Have the legal capacity to enter into this Agreement.

1.2 Account Creation

Upon receiving an invitation, you will be prompted to create a LeaseBase account. You may create your account using an email address and password or through Google OAuth single sign-on, both of which are managed through AWS Cognito. You agree to:

  • Provide accurate and complete information during registration;
  • Keep your login credentials confidential and secure;
  • Notify LeaseBase immediately of any unauthorized access to your account; and
  • Accept responsibility for all activity that occurs under your account.

2. Role of LeaseBase

LeaseBase is a cloud-based software platform that provides property management tools to property owners and tenants. LeaseBase is not:

  • Your landlord, property owner, or property manager;
  • A party to any lease agreement between you and your landlord;
  • A real estate broker or agent;
  • A financial institution, bank, or money services business;
  • A legal, tax, or compliance advisor; or
  • Responsible for the condition, maintenance, or management of any property.

LeaseBase provides technology tools to facilitate communication and transactions between you and your landlord. All decisions regarding your tenancy, including lease terms, rent amounts, maintenance, and property conditions, are between you and your landlord. Nothing in this Agreement or on the platform creates a landlord-tenant, employment, partnership, or agency relationship between you and LeaseBase.

3. Account Security

You are responsible for maintaining the security of your account. You agree to:

  • Use a strong, unique password for your LeaseBase account;
  • Not share your login credentials with any other person;
  • Log out of your account when using shared or public devices;
  • Immediately notify LeaseBase at info@leasebase.ai if you suspect unauthorized access to your account; and
  • Accept that LeaseBase is not liable for any loss or damage resulting from unauthorized access caused by your failure to safeguard your credentials.

4. Lease Agreements

4.1 Relationship Between You and Your Landlord

Any lease agreement you enter into through the LeaseBase platform is an agreement solely between you and your landlord (the property owner or their authorized representative). LeaseBase is not a party to, guarantor of, or advisor on any lease agreement. You should read and understand the full terms of any lease before signing and consult with a qualified attorney if you have questions about your rights or obligations.

4.2 Lease Terms

The terms of your lease, including rent amount, security deposit, lease duration, renewal terms, and termination conditions, are determined by your landlord. LeaseBase does not set, approve, or negotiate lease terms. LeaseBase does not verify that lease terms comply with applicable law.

5. Electronic Signatures

5.1 E-Signature via Dropbox Sign

LeaseBase integrates with Dropbox Sign (formerly HelloSign) to facilitate electronic execution of lease agreements and other documents. By using this feature, you consent to:

  • Signing documents electronically through the Dropbox Sign platform;
  • Receiving documents for signature electronically;
  • The legal validity and enforceability of electronic signatures; and
  • Receiving copies of signed documents electronically.

5.2 Legal Effect

Electronic signatures executed through the platform are legally binding under the Electronic Signatures in Global and National Commerce Act (“ESIGN Act,” 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (“UETA”). By electronically signing a document, you agree that your electronic signature has the same legal effect as a handwritten signature.

5.3 Withdrawal of Consent

You may withdraw your consent to use electronic signatures at any time by notifying your landlord in writing. Withdrawal of consent does not affect the validity of any documents previously signed electronically. If you withdraw consent, your landlord may require you to sign documents using wet ink, which may delay processing.

6. Rent Payments

6.1 Payment Processing via Stripe

LeaseBase uses Stripe to process rent payments and other charges. The payment flow is: Tenant → Stripe → Owner. LeaseBase does not receive, hold, or have access to your rent payments at any time. All payment processing is handled by Stripe in accordance with Stripe’s terms of service.

6.2 Payment Methods

You may pay rent through the following methods as available on the platform:

  • ACH Bank Transfer: Direct transfer from your bank account;
  • Debit Card: Payment via Visa, Mastercard, or other accepted debit cards; and
  • Credit Card: Payment via Visa, Mastercard, or other accepted credit cards.

Different payment methods may have different processing fees and processing times. You are responsible for understanding the fees associated with your chosen payment method.

6.3 Payment Confirmation

After submitting a payment, you will receive a confirmation through the platform. A payment confirmation indicates that your payment has been submitted to Stripe for processing. It does not guarantee that the payment will be successfully completed. You should verify that payments have cleared your bank account.

7. Autopay

7.1 Enrollment

LeaseBase offers an optional autopay feature that allows you to authorize automatic recurring rent payments. By enrolling in autopay, you authorize LeaseBase and Stripe to automatically charge your designated payment method on the scheduled payment date each month for the amount specified by your landlord.

7.2 Authorization

By enabling autopay, you authorize and agree to:

  • Automatic recurring charges to your designated payment method;
  • The amount being charged as determined by the rent and charges set by your landlord;
  • Charges being initiated on the payment date specified in your lease or as otherwise communicated by your landlord; and
  • Maintaining sufficient funds or available credit in your designated payment method.

7.3 Cancellation

You may cancel autopay at any time through the platform before the next scheduled payment date. Cancellation of autopay does not relieve you of your obligation to pay rent on time. You remain responsible for making timely rent payments through another method after canceling autopay.

8. Payment Failures and Retry

If a payment fails due to insufficient funds, expired card information, bank rejection, or any other reason:

  • You will be notified of the failure through the platform and/or email;
  • The payment may be automatically retried according to the retry schedule configured by your landlord;
  • You are responsible for resolving the cause of the payment failure promptly;
  • Failed payments do not excuse late rent, and you may be subject to late fees as specified in your lease; and
  • Repeated payment failures may result in your landlord disabling certain payment methods for your account.

9. Payment Disputes and Chargebacks

If you believe a payment was processed in error or is unauthorized:

  • Contact your landlord directly to attempt to resolve the issue;
  • If the issue cannot be resolved with your landlord, you may contact your bank or card issuer to initiate a dispute;
  • You understand that initiating a chargeback or payment dispute may affect your standing with your landlord and could constitute a breach of your lease;
  • LeaseBase is not a party to any payment dispute between you, your landlord, and any financial institution; and
  • You should keep records of all payments made through the platform.

LeaseBase encourages you to communicate directly with your landlord before initiating a formal dispute with your financial institution.

10. Maintenance Requests

LeaseBase provides tools for submitting and tracking maintenance requests, including the ability to add descriptions, photos, and other attachments. However:

  • Your landlord, not LeaseBase, is responsible for receiving, evaluating, and resolving all maintenance requests;
  • LeaseBase does not perform, arrange, supervise, or guarantee any maintenance or repair work;
  • Submitting a maintenance request through the platform does not guarantee that the issue will be addressed within any particular timeframe;
  • LeaseBase does not assess the urgency or validity of maintenance requests; and
  • For emergencies involving immediate risk to health or safety (such as gas leaks, fires, or flooding), you should call 911 or the appropriate emergency services immediately, in addition to notifying your landlord directly.

11. Property Conditions

LeaseBase is not responsible for the condition, safety, habitability, or legality of any property listed on the platform. LeaseBase does not:

  • Inspect, maintain, repair, or manage any property;
  • Verify the accuracy of any property listing or description;
  • Guarantee that any property meets habitability standards or building codes;
  • Guarantee the safety or security of any property; or
  • Assume any responsibility for personal injury, property damage, or other harm occurring at any property.

Any concerns about property conditions should be directed to your landlord. If your landlord fails to address health or safety concerns, you may have legal remedies under applicable law as described in Section 13 of this Agreement.

12. Document Access and Storage

LeaseBase stores documents, including lease agreements, addenda, and other files, using Amazon Web Services (AWS) S3. You may access your documents through the platform while your account is active. You acknowledge that:

  • You should download and retain your own copies of all important documents;
  • Document access may be affected if your account is suspended or terminated;
  • LeaseBase uses industry-standard security measures to protect stored documents but does not guarantee against unauthorized access, data loss, or corruption; and
  • LeaseBase may retain documents after account termination in accordance with its Privacy Policy and applicable law.

13. Tenant Rights Under California Law

If your rental property is located in California, you may have certain rights under California law. This section provides a general summary and does not constitute legal advice. You should consult a qualified attorney regarding your specific rights.

13.1 Right to Habitable Premises

Under California law (Civil Code § 1941 et seq.), your landlord is required to maintain your rental unit in habitable condition. This includes providing functioning plumbing, heating, electrical systems, weatherproofing, sanitary conditions, working smoke and carbon monoxide detectors, and freedom from infestation.

13.2 Repair and Deduct Remedy

Under California Civil Code § 1942, if your landlord fails to make necessary repairs after reasonable notice, you may have the right to make the repairs yourself and deduct the cost from your rent, up to one month’s rent. This remedy is available up to twice in any 12-month period. You must provide reasonable written notice to your landlord before exercising this right.

13.3 Right to Withhold Rent

California courts have recognized that tenants may withhold rent when a rental unit has serious habitability defects that the landlord has failed to repair after reasonable notice. This is a legal remedy with specific requirements, and improper withholding of rent can result in eviction. You should consult an attorney before exercising this right.

13.4 Privacy and Right to Quiet Enjoyment

Under California Civil Code § 1954, your landlord may only enter your rental unit in the following circumstances:

  • In an emergency;
  • When you have abandoned or surrendered the unit;
  • With 24 hours’ advance written notice for repairs, showing to prospective tenants or buyers, or inspections; or
  • With your consent.

Entries must generally be made during normal business hours unless you consent otherwise or an emergency exists.

13.5 Security Deposit Return

Under California Civil Code § 1950.5:

  • Security deposits are limited to one month’s rent;
  • Your landlord must return your security deposit within 21 days of your move-out;
  • Your landlord must provide an itemized statement of any deductions; and
  • Deductions are limited to unpaid rent, cleaning to restore the unit to its move-in condition (minus normal wear and tear), and repair of damages beyond normal wear and tear.

13.6 Rent Cap and Just Cause Eviction

Under the California Tenant Protection Act (AB 1482), if your unit is covered by the law:

  • Your annual rent increase is capped at the lesser of 10% or 5% plus the local CPI change;
  • Your landlord must have “just cause” to evict you after you have occupied the unit for 12 months; and
  • If evicted for a no-fault reason, you may be entitled to relocation assistance.

13.7 Retaliation Protection

Under California Civil Code § 1942.5, your landlord may not retaliate against you for exercising your legal rights, including filing complaints about habitability, contacting government agencies, or organizing with other tenants. Retaliatory actions such as rent increases, eviction, or reduction of services within 180 days of exercising your rights are presumed retaliatory.

14. Acceptable Use

You agree to use the LeaseBase platform only for its intended purpose and in compliance with all applicable laws. You agree not to:

  • Provide false or misleading information;
  • Access the platform using another person’s credentials;
  • Attempt to gain unauthorized access to any part of the platform or its systems;
  • Interfere with or disrupt the platform’s operation;
  • Use the platform for any illegal or fraudulent purpose;
  • Reverse engineer, decompile, or disassemble any part of the platform;
  • Scrape, harvest, or collect data from the platform using automated means;
  • Upload malicious software, viruses, or harmful code; or
  • Use the platform in any manner that could damage, disable, or impair the service.

Violation of these terms may result in immediate suspension or termination of your account.

15. Payment Data Security

LeaseBase takes the security of your payment information seriously. Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. LeaseBase does not store, process, or have access to your full credit card numbers, debit card numbers, or bank account numbers. Payment credentials are stored securely by Stripe in accordance with Payment Card Industry Data Security Standards (PCI DSS).

While LeaseBase employs industry-standard security measures to protect the platform, no system is completely secure. You are responsible for protecting your account credentials and should monitor your bank and card statements regularly for unauthorized activity.

16. Limitation of Liability

16.1 Disclaimer of Warranties

THE LEASEBASE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LEASEBASE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

16.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEASEBASE INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF USE, FINANCIAL LOSSES, PROPERTY DAMAGE, PERSONAL INJURY, OR EMOTIONAL DISTRESS, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF LEASEBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.3 Cap on Liability

LEASEBASE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).

16.4 Acknowledgment

You acknowledge that LeaseBase is a software platform provider and that your landlord, not LeaseBase, is responsible for all aspects of your tenancy, including property conditions, maintenance, lease compliance, and legal obligations. You agree that LeaseBase has no liability for the actions or inactions of your landlord.

17. Termination

17.1 Termination by You

You may close your LeaseBase account at any time by contacting LeaseBase. Before closing your account, you should download any documents or records you wish to retain.

17.2 Termination by LeaseBase

LeaseBase may suspend or terminate your account, with or without notice, if:

  • You breach any provision of this Agreement;
  • You engage in fraudulent, deceptive, or illegal activity;
  • You violate the acceptable use terms in Section 14;
  • Your landlord’s account is suspended or terminated; or
  • LeaseBase ceases to offer the platform or any portion of its services.

17.3 Platform Access vs. Lease Obligations

Termination of your LeaseBase account does not terminate your lease agreement with your landlord. Your obligations under your lease, including the obligation to pay rent, continue regardless of whether your LeaseBase account is active. If your platform access is terminated, you must arrange with your landlord for an alternative method of rent payment and communication.

17.4 Data After Termination

Upon termination, your access to the platform and stored documents will be discontinued. LeaseBase will retain your data in accordance with its Privacy Policy and applicable law. You are responsible for exporting any data you need before termination.

18. General Provisions

18.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

18.2 Dispute Resolution

Any disputes arising under this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association in San Francisco, California, in accordance with its Consumer Arbitration Rules. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

18.3 Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.4 Entire Agreement

This Agreement, together with the LeaseBase Terms of Service and Privacy Policy, constitutes the entire agreement between you and LeaseBase regarding your use of the platform as a tenant.

18.5 Amendments

LeaseBase may update this Agreement from time to time by posting the revised version on its website. Material changes will be communicated via email or platform notification at least 30 days before they take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Agreement.

19. Contact Information

If you have questions about this Agreement or need assistance, please contact us:

LeaseBase Inc.
447 Sutter St, Ste 506 – 1438
San Francisco, CA 94108

Email: legal@leasebase.ai
General Inquiries: info@leasebase.ai
Phone: (650) 448-2555
Toll Free: (855) 609-2031
Website: leasebase.ai