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How to Pay Rent Online
Pay by card or bank transfer from your tenant portal.
How to Submit a Maintenance Request
Report a repair issue with photos and priority level.
How to Create Your Account
Sign up and add your first property in under 10 minutes.
How to Accept Your Invitation
Click the link in your email and set up your tenant portal.
For Property Owners
Set up your properties, collect rent, manage maintenance, and stay compliant.
How to Create Your Account
Sign up with email or Google and start your free account.
How to Set Up Your Property, Units, and Leases
Walk through the onboarding wizard step by step.
How to Connect Your Bank for Payouts
Set up Stripe Connect so rent payments go to your bank.
How to Invite Tenants
Send portal invitations to your tenants by email.
How Rent Payments Work for Owners
Track payments, see who paid, and manage overdue charges.
How to Record an Offline Payment
Log a cash or check payment you received outside the app.
How to Handle a Partial Payment
Understand how partial payments affect charge balances.
How to Void a Payment
Reverse an offline payment and restore the charge balance.
How Autopay Works for Your Tenants
Understand how automatic rent collection works.
How Late Fees Are Calculated
How LeaseBase generates and tracks late fee charges.
How Rent Payouts Work
When collected rent arrives in your bank account.
How to Manage Maintenance Requests
Assign vendors, approve quotes, and close work orders.
How to Handle Emergency Requests
How the emergency detection and escalation system works.
How to Manage Vendor Quotes
Approve, reject, or reassign vendor repair quotes.
How to Send Announcements
Broadcast a message to all tenants in a property.
How to Read Your Compliance Score
Understand your portfolio compliance health at a glance.
How to Update Your Profile and Settings
Change your name, phone, notification preferences, and more.
For Tenants
Pay rent, submit repair requests, view your lease, and manage your portal.
How to Accept Your Invitation
Click the link in your email and set up your tenant portal.
How to Pay Rent Online
Pay by card or bank transfer from your tenant portal.
How to Set Up Autopay
Enable automatic rent payments so you never miss a due date.
How to Submit a Maintenance Request
Report a repair issue with photos and priority level.
How to View and Sign Your Lease
Find your lease details and sign documents digitally.
How to Add a Co-Tenant
Add a roommate or co-tenant to your shared lease.
Your Tenant Portal Guide
Navigate your dashboard, settings, and notifications.
What Happens When You Move Out
Condition reports, deposit returns, and what to expect.
For Vendors
Accept work orders, submit quotes, track repairs, and manage your jobs.
How to Use the Vendor Portal
Navigate your dashboard, view work orders, and track jobs.
How to Accept a Work Order
Acknowledge a new assignment from a property owner.
How to Submit a Repair Quote
Send a cost estimate before starting work.
How to Update Work Progress
Mark a job as in progress and then complete.
How to Upload Photos to a Work Order
Attach before/after photos and documents to a job.
General Guides
Messaging, plans, subscriptions, and features that apply to everyone.
How Messaging Works
Send and receive messages between owners, tenants, and vendors.
How the AI Compliance Check Works
Get real-time legal guidance before sending sensitive messages.
How to Export Your Messages
Download your communication history for your records.
Understanding Plans and Feature Limits
What each plan includes and how unit limits work.
How to Manage Your Subscription
Upgrade, downgrade, or cancel your plan at any time.
Still need help?
We typically respond within a few hours.
In-App Chat
Ask the AI assistant inside your dashboard for instant help.