Tenant pays less than the full amount
When a tenant clicks Pay Now, they can choose Pay a different amount and enter a custom amount. The processing fee recalculates automatically based on the amount actually being paid.
Charge shows the remaining balance
The charge status changes to PARTIALLY_PAID. The remaining balance appears in the Due Now section for both the tenant and the owner. The dashboard displays Overdue rather than All caught up until the balance is cleared.
Additional payments close the balance
The tenant — or any co-tenant on the lease — can pay the remaining amount at any time. When the total payments equal the original charge amount, the status changes to PAID automatically.
Owner tracks each payment individually
Each payment transaction records the payer’s name so you can see exactly who paid what share. This is useful for co-tenant households where different people pay different portions of rent.
Common questions
Can co-tenants split rent payments?
Yes. Each co-tenant on the same lease can pay their share independently. Payments from all co-tenants accumulate against the shared charge until the balance reaches zero.
What fees apply to partial payments?
The same fee structure applies: 3.25% for card payments, $0 for ACH. Fees are calculated on the amount actually paid, not on the total charge amount.