Before you start: Owner account with active charges on at least one lease.
Go to Payments
Open the Payments section in your owner dashboard. You’ll see all outstanding and past charges for your properties.
Click Record Payment
Click the Record Payment button and select the outstanding charge you want to apply this payment against.
Enter payment details
Enter the amount received, select the payment method (Cash or Check), and add an optional note such as a check number or memo. A receipt number is generated automatically for your records.
Balance updates automatically
The charge status updates to PAID if you entered the full amount, or PARTIALLY_PAID if the amount is less than the balance due. No Stripe transaction is created — offline payments are ledger-only records.
Common questions
Can I void an offline payment?
Yes. Open the payment detail page and click Void. The charge balance is restored to its pre-payment amount automatically.
Does this create a Stripe transaction?
No. Offline payments are ledger-only records. No payment processing occurs and no funds move through Stripe.