Before you start: An offline payment you need to reverse.
Find the payment
Go to the Payments section in your owner dashboard and locate the offline payment you want to reverse. You can filter by date or search by tenant name.
Open payment detail
Click the payment to open its detail page. You’ll see the amount, date, method, any notes, and the charge it was applied to.
Click Void Payment
Click the Void Payment button on the detail page. A confirmation dialog will appear — confirm to proceed. The void cannot be undone.
Balance is restored
The payment status changes to VOIDED. The associated charge balance is restored to its pre-payment amount and will again appear as outstanding in both the owner and tenant dashboards.
Common questions
Can I void an online card or ACH payment?
Voiding applies to offline payments (cash or check) only. For online card or ACH payments, please contact support@leasebase.ai for refund processing.
Is there a time limit to void?
There is no time limit for voiding offline payments. You can void a payment recorded weeks or months ago as long as the payment still has an active (non-voided) status.