- You have a LeaseBase tenant account and are signed in.
Open the Maintenance section
Click Maintenance in the sidebar of your tenant portal. You see a list of your existing requests and a Submit Request button.
Fill in the request details
Enter a title describing the issue (e.g., “Leaky kitchen faucet”). Select a category like Plumbing or Electrical. Set the priority level — the AI will suggest one based on your description. Write a clear description of what’s wrong.
Add photos of the issue
Click “Add photos” to attach up to 5 images. Take clear photos showing the problem. JPG, PNG, and HEIC files up to 10 MB each are supported. A thumbnail preview appears as you add photos.
Set entry permission and contact preference
Choose whether your landlord or vendor can enter your unit (With notice, Without notice, or Do not enter). Select how you’d like to be contacted about updates.
Submit your request
Click Submit. You’re redirected to your maintenance list with the new request showing a SUBMITTED badge. You receive a confirmation email with your request number (MR-XXXXXXXX).
Track the status
Come back to Maintenance any time to see the current status. Your request moves through stages: Submitted → Assigned → In Progress → Completed. You get email notifications at each step.
Common questions
How do I know my request was received?
You receive a confirmation email with your request number (MR-XXXXXXXX) immediately after submitting.
Can I add photos after submitting?
Photos must be added when you submit the request. You can attach up to 5 images.
How do I track the status of my request?
Go to Maintenance in your portal to see all your requests. Each one shows its current status: Submitted, Assigned, In Progress, or Completed.
What if it’s an emergency?
If you have an emergency like a fire, flood, or gas leak, set the priority to Urgent and include the emergency keywords in your description. The system flags it as an emergency with escalated alerts to your landlord.