Key Takeaways
- Disclosure is mandatory before occupancy — ORS 90.305 requires landlords to disclose their name, address, and phone number in writing before or at lease signing, or face statutory damages up to one month’s rent plus court costs
- Agent/manager information must be provided — If you use a property manager, leasing agent, or authorized representative, you must disclose their contact details so tenants know who to contact for maintenance, rent, and complaints
- Written disclosure is non-negotiable — Verbal disclosure does not satisfy the statute; the law requires written notice either in the lease, a separate addendum, or initial communication
- Penalties for non-compliance are significant — Tenants can sue for statutory damages (typically $500–$1,200+ depending on attorney involvement) even if no actual harm occurred
- Disclosure timing matters — Information must be provided before the tenant takes occupancy or at lease signing; late disclosure does not cure the violation
- Contact method must be clear and functional — Oregon courts expect landlords to provide a working phone number, mailing address, and email (if available) so tenants can actually reach you or your agent
What Is ORS 90.305 and Why Does It Matter?
Oregon Revised Statute 90.305 is one of the state’s foundational landlord-tenant laws, and it exists to solve a very real problem: tenants need to know who their landlord is and how to contact them. You might think this is obvious, but Oregon legislators saw enough cases of tenants unable to reach landlords or unsure whom to pay rent to that they codified the requirement.
The statute is short and direct:
“A landlord shall disclose to a tenant in writing, before or at the time the tenant is to begin occupancy of the dwelling unit, the name, address and telephone number of the person who is authorized to manage the premises and act as agent for service of process on behalf of the landlord.”
This isn’t a suggestion or best practice recommendation—it’s a legal requirement. Violations carry statutory damages, meaning a tenant can win a lawsuit even if they suffered no actual financial loss. For self-managing landlords with 2–75 units, this is a critical compliance box to check before handing over keys.
Who Must Comply With ORS 90.305?
Oregon’s landlord-tenant law applies broadly. If you own residential property and enter into a lease agreement with a tenant, you are a “landlord” under ORS 90.305. This includes:
- Individual property owners managing their own rental units
- LLCs and partnerships that own residential property
- Corporate landlords of any size
- Out-of-state landlords (the statute still applies if the property is in Oregon)
- Landlords using property managers or agents (you must still comply, though you’re identifying your manager)
The statute applies to all residential tenancies in Oregon, including:
- Single-family homes
- Multi-unit apartments
- Condominiums
- Townhouses
- Mobile home parks (with some additional requirements under ORS 90.485)
The only exemptions are for owner-occupied properties with four or fewer units where the owner lives on-site, and some public housing and subsidized rental situations. If you’re self-managing anything larger, you’re covered.
What Exactly Must You Disclose?
The Three Required Elements
ORS 90.305 requires disclosure of three pieces of information:
| Required Information | Definition & What Counts | Common Mistakes |
|---|---|---|
| Name | Full legal name of the landlord or authorized agent/manager. If you use an LLC, use the LLC name; if a property manager, use their name or company name. | Using only a first name or nickname; failing to identify if the landlord is a company vs. individual. |
| Address | A mailing address where the landlord or agent can receive legal notices and correspondence. This should be where you actually receive mail or your property manager’s office address. | Using the rental property address as the contact address; providing a PO Box without a street address backup; using an address you don’t actively monitor. |
| Telephone Number | A working phone number (landline or cell) that the tenant can use to reach the landlord or agent during normal business hours. Oregon courts expect this to actually work. | Providing a disconnected number; listing only business hours without clarifying availability; failing to update if you change your number. |
What About Email and Emergency Contact?
The statute does not explicitly require email or emergency contact information, but Oregon courts and the Oregon Department of Consumer and Business Services have indicated that providing these details strengthens compliance and demonstrates good faith. While technically not required, it’s a best practice that reduces dispute risk.
Many Oregon landlords now include:
- Email address for non-urgent maintenance requests and rent payment confirmations
- Emergency phone line or after-hours contact procedure
- Preferred method for submitting maintenance requests (phone, email, online portal)
These additions don’t replace the three required elements, but they show professionalism and reduce tenant complaints that they “couldn’t reach” the landlord.
When Must You Provide This Disclosure?
Timing is explicitly controlled by the statute:
“Before or at the time the tenant is to begin occupancy”
This means:
- Before occupancy begins (preferred) — Provide disclosure with the lease documents, in a separate addendum, or in writing during the application/approval process
- At the time of occupancy (acceptable but riskier) — Hand the disclosure to the tenant when you provide the keys or on move-in day
- After occupancy starts (VIOLATION) — Sending disclosure information weeks or months after the tenant moves in does not satisfy the statute
From a risk perspective, the safest approach is to include the disclosure in or with the lease agreement itself, so there’s a clear, dated record that the tenant received it before signing.
Example Disclosure Language
Here’s language you could include in your lease or as a separate addendum:
LANDLORD INFORMATION
Landlord/Owner Name: [Full Legal Name]
Mailing Address: [Street Address, City, State, ZIP]
Telephone Number: [Working Phone Number]If applicable:
Property Manager Name: [Manager/Agent Name]
Manager Address: [Address]
Manager Phone: [Phone Number]The above person(s) are authorized to manage the premises and receive service of legal process on behalf of the landlord per ORS 90.305.
LeaseBase’s lease operations tools can help you standardize this disclosure across all your leases, ensuring consistent compliance language and reducing the risk of omission.
Who Counts as Your “Agent” or “Authorized Manager”?
ORS 90.305 requires disclosure of “the person who is authorized to manage the premises and act as agent for service of process on behalf of the landlord.”
This person can be:
- You (the landlord) — If you self-manage, you disclose your own name, address, and phone
- A property manager or management company — If you hire a PM, disclose their name/company and contact info
- A leasing agent — If a licensed real estate agent handles lease signings and tenant communications, they may qualify
- An office manager or designated employee — If you have staff authorized to handle maintenance requests, rent issues, and tenant communications
- A family member — If you authorize a spouse, adult child, or relative to manage the property, they count
The key word is authorized. The person must actually have the authority to:
- Receive maintenance requests and coordinate repairs
- Discuss lease violations or rent issues with tenants
- Be served legal documents (notice to quit, eviction papers, lawsuits)
You cannot list someone who has no actual authority. For example, listing your attorney as the agent when your attorney doesn’t manage day-to-day tenant issues could be problematic.
Multiple Properties or Managers?
If you own multiple properties with different managers, each lease must disclose that specific property’s manager. You cannot provide a blanket disclosure for all properties or use a general company phone line without routing information to the correct manager.
How to Provide the Disclosure
Written Methods That Satisfy ORS 90.305
The statute requires written disclosure. Here are compliant methods:
| Method | Pros | Cons |
|---|---|---|
| Included in lease | Clearest evidence of pre-occupancy disclosure; one document; easy to enforce. | Requires updating lease template if contact info changes. |
| Separate addendum | Can update without reprinting entire lease; clear, focused document. | Must ensure tenant receives it with lease and signs acknowledgment. |
| Email before move-in | Fast, documented (timestamped), good for digital-first tenants. | Tenant may claim no receipt; email can be missed. Print copy of sent email for proof. |
| Signed acknowledgment | Strongest evidence of receipt; tenant cannot deny knowledge. | Requires extra signature line; tenant may refuse if confrontational. |
Methods That Do NOT Satisfy ORS 90.305
- Verbal disclosure only — Telling the tenant your phone number at lease signing is not sufficient
- Posted on property — A sign in the office or on a bulletin board does not meet the written notice requirement
- Included in welcome packet after move-in — Too late; disclosure must happen before or at occupancy
- Available on a website — Tenants must receive it directly, not have to hunt for it online
- Provided only if tenant requests it — The disclosure is mandatory, not optional or on-demand
What Happens If You Don’t Comply?
Statutory Damages Under ORS 90.305
Oregon law provides specific remedies for non-compliance:
If a landlord violates ORS 90.305, the tenant may recover damages equal to one month’s rent and reasonable attorney’s fees and costs, even if the tenant suffered no actual economic harm.
This is a statutory damages provision, meaning:
- No proof of harm required — The tenant doesn’t need to prove they were harmed or that your failure caused them loss
- Amount is automatic — Damages equal one month’s rent, calculated based on the actual rent paid for the property
- Attorney’s fees are included — If a tenant sues and wins, you pay not only the damages but also the tenant’s attorney fees and court costs
- Cumulative with other claims — A disclosure violation might be combined with other violations (habitability, wrongful eviction, etc.), stacking damages
Real-Dollar Examples
| Monthly Rent | Statutory Damages | Likely Attorney Fees* | Total Cost to Landlord |
|---|---|---|---|
| $900 | $900 | $500–$1,200 | $1,400–$2,100 |
| $1,500 | $1,500 | $800–$1,500 | $2,300–$3,000 |
| $2,200 | $2,200 | $1,200–$2,000 | $3,400–$4,200 |
*Attorney fees vary by region and case complexity. These are estimates based on 2024–2026 Oregon legal market data.
How Tenants Use This Claim
In practice, ORS 90.305 violations are often discovered:
- As a counterclaim in eviction — A tenant facing eviction for non-payment counters with a disclosure violation claim, potentially defeating or delaying the eviction
- In a separate lawsuit — A tenant sues for damages after move-out or during tenancy
- Combined with habitability claims — A tenant who discovered mold or maintenance issues files a suit including both a habitability violation (ORS 90.320) and a disclosure violation
- As leverage in settlement — A tenant’s attorney uses the disclosure violation as a bargaining chip to negotiate reduced rent or repairs
Disclosure Changes: What If Your Contact Info Changes?
Do You Need to Update Tenants?
The statute requires disclosure “before or at the time the tenant is to begin occupancy.” It doesn’t explicitly require you to notify tenants of changes after the lease begins. However, Oregon courts have suggested that material changes (like changing property managers mid-lease) should be communicated in writing.
Best practice:
- If you change your phone number — Email or mail notice to all current tenants with your new number
- If you change your mailing address — Provide written notice; this is important for legal service of documents
- If you hire a new property manager — Send written notice introducing the manager and providing their contact info, so tenants know whom to call
- If you change managers mid-lease — This is strongly recommended; failing to do so can create tenant confusion and disputes about who is authorized to make decisions
A simple email or letter saying “Please note: As of [Date], your property manager is now [Name] at [Phone/Email]” takes 5 minutes and prevents months of tenant frustration.
ORS 90.305 and Mobile Home Parks
Mobile home parks in Oregon are covered by ORS 90.305, but they have an additional overlay under ORS 90.485 (park rules). A park owner or manager must disclose identity information to every resident, and the park must also maintain and post rules in a common area. If you manage a mobile home park, ensure you comply with both statutes.
Landlord Identity Disclosure Compliance Checklist
Use this checklist for each lease before signing and providing keys:
- ☐ My full legal name (or LLC/entity name) is disclosed in writing
- ☐ My mailing address is included and is a place I actually receive mail
- ☐ My working phone number is provided (not disconnected or outdated)
- ☐ If I use a property manager, their name, address, and phone are disclosed
- ☐ The disclosure is in writing (in the lease, addendum, or email before move-in)
- ☐ The disclosure was provided before or on the move-in date (not after)
- ☐ I have a copy of the disclosure in my lease file with the date it was provided
- ☐ If my contact info changed mid-lease, I notified all current tenants in writing
- ☐ If I changed property managers, I provided written notice to existing tenants
Practical Tips for Self-Managing Landlords
Keep Your Contact Information Current
The simplest way to avoid disputes is to ensure your phone and mailing address are actively monitored. If you change your number, update your lease template immediately and notify all current tenants.
Use a Dedicated Business Phone
Many self-managing landlords use their personal cell phone as the landlord contact number. This is legal and compliant, but it can create boundary issues. Consider a Google Voice number or second line to separate landlord business from personal calls. Make sure you check it regularly.
Standardize Your Disclosure Language
Create one version of the disclosure and use it on every lease. Store a template in your system (whether paper or digital). This consistency prevents omissions and ensures every tenant gets the same information.
Document Your Lease Delivery
When you hand a lease to a tenant, print a copy and have them date and initial it, or send it via email with a read receipt. This creates evidence that the disclosure was provided before occupancy.
Respond Quickly to Tenant Contacts
Disclosing your contact information is meaningless if you don’t answer. Oregon courts expect landlords to respond to reasonable inquiries within 24–48 hours. A tenant who calls repeatedly and reaches voicemail may have a legitimate complaint.
If you’re handling maintenance or tenant issues through LeaseBase’s maintenance vendor network, ensure your lease clearly explains that tenants can contact you directly or through the platform.
ORS 90.305 and Service of Legal Process
An important secondary purpose of the disclosure is to ensure tenants (and their attorneys) know where to serve legal documents on the landlord. The person disclosed must be “authorized to act as agent for service of process.”
This means:
- If a tenant sues you, they can serve papers at the address you disclosed
- If a court orders an eviction, the notice can be delivered to your disclosed agent
- If an attorney sends a demand letter, they will use the contact information from your lease
If you provide an address but never check mail there, you might miss critical legal documents. Use an address where you or your agent reliably receive mail.
Comparison: Oregon vs. Other States
Many states require landlord disclosure, but Oregon’s approach is distinctive:
| State | Requirement | Damages for Non-Compliance |
|---|---|---|
| Oregon (ORS 90.305) | Name, address, phone (written, before occupancy) | One month’s rent + attorney fees |
| Washington | Landlord/agent info, required disclosures (RCW 59.18) | Up to $1,000 or rent if violated |
| California | Landlord/agent info + additional property-specific disclosures | $100–$200 per violation (Civil Code 1950.7) |
| New York | Landlord/agent name and address only | $50–$250 per violation |
Oregon’s one-month rent penalty is on the higher end, so compliance is important.
Technology and Compliance
If you use a property management platform to organize leases, maintenance, and tenant communications, ensure:
- Your lease template includes the disclosure language — Don’t rely on users to remember to add it
- The disclosure is generated with every new lease — Automation prevents accidental omissions
- Your contact information can be updated globally — If you change your phone number, update it once in the system and it applies to all future leases
- There’s a record of when the lease was signed and delivered — Timestamps prove pre-occupancy disclosure
LeaseBase’s lease operations suite includes templated compliance language and automated record-keeping, so you’re never guessing whether your disclosure was included. The compliance engine flags missing disclosures before you sign a lease.
FAQ
Q: Can I disclose my property manager’s information instead of my own?
A: Yes. The statute requires disclosure of “the person who is authorized to manage the premises.” If your property manager handles all tenant interactions, maintenance, and rent collection, disclosing them satisfies the statute. However, you should still be listed on the lease as the “Landlord” and the manager as the “Authorized Agent.” Tenants should know the chain of authority.
Q: If I update my phone number mid-lease, do I have to tell all my tenants?
A: The statute doesn’t explicitly require mid-lease notification, but Oregon courts expect you to keep your contact information current. If a tenant tries to reach the number on their lease and it’s disconnected, they have grounds for a complaint. Send written notice (email or letter) to all tenants with your new number. This also protects you if a legal document is served and someone claims they couldn’t reach you.
Q: Does ORS 90.305 apply to roommate situations where one tenant is the leaseholder?
A: ORS 90.305 applies between the landlord and every occupant who is party to the lease. If the lease is signed by one person but they have roommates, the leaseholder received the disclosure. If roommates are on the lease, they each must receive it. However, all occupants (including those not on the lease) should be able to access the disclosure posted in a common area or provided on request.
Q: What if my lease was signed verbally before I drafted a written one? Do I need to provide written disclosure later?
A: Yes, but late disclosure does not cure the violation. If the tenant has already moved in, you have technically violated ORS 90.305. However, providing written disclosure immediately (and a written lease) shows good faith and may reduce exposure if a dispute later arises. Going forward, always have a written lease before occupancy.
Q: If my property manager manages multiple properties, can they use one contact number for all of them?
A: A property manager can use a main office phone number if calls are routed to the correct person for each property. However, best practice is to provide a phone line, extension, or email specific to each property or manager so tenants reach the right person. A generic “call property management” line can cause confusion, missed maintenance requests, and tenant complaints.
Key Compliance Dates and Triggers (2026)
- Effective immediately for all new leases — ORS 90.305 has been in effect for decades and has no planned changes in 2026
- Before occupancy starts — The deadline for disclosure is the moment the tenant moves in; plan to provide it with the signed lease
- No annual renewal requirement — You don’t need to re-disclose annually, but you should update tenants if your contact info changes









